FAQ

How do I pick a size?

Our tees are Gildan Heavy Cotton. The Size Guide has finished garment measurements — lay a shirt you already like flat, measure it the same way, and compare. Please double-check before ordering: everything is made to order, so we can’t swap sizes after the fact.

How long until my order arrives?

Every tee is printed to order. Ninja Transfers handles printing, pressing, packing, and shipping — transfers are printed and shipped within 24–48 hours. Tee shipping is a flat $7.95 in the contiguous U.S. — free on orders of $60 or more — and $13.99 for Alaska, Hawaii, and Puerto Rico. Our Printful products — the embroidered cap, the long sleeve tee, and the oversized tee — are made to order by Printful, not Ninja: production usually takes 2–5 business days, then 3–4 business days for US shipping. The cap ships at a $4.69 US flat rate ($11.99 express); the tees at a $4.95 US flat rate. Printful items ship separately from Ninja tees, so a mixed order arrives in two packages. Full rates are in our Shipping Policy.

Can I return or exchange?

Because each item is custom printed or embroidered for your order, we don’t accept returns or exchanges for wrong size/color or change of mind. If your item arrives damaged, defective, misprinted, or just plain wrong, contact us within 30 days of delivery with your order number and photos and we’ll replace, reprint, or refund. Full details in our Refund Policy.

How do I reach you?

Email support@pooltownusa.com.